Last updated: October 7, 2026
If there is a problem with your DEFINOVA order, please contact us before sending anything back.
Damaged, defective or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact support@definovabody.com within 30 days of receiving the product. Please include your order number, a brief description of the issue, and clear photos where appropriate.
Lost packages
Claims for packages lost in transit should be reported as soon as possible and no later than 30 days after the estimated delivery date.
Buyer’s remorse and opened products
Supliful does not cover returns or refunds for buyer’s remorse. Because DEFINOVA is a cosmetic product, opened or used products may not be eligible for return for hygiene and product-safety reasons, except where the product is defective, damaged, incorrect, or applicable law requires otherwise.
Approved replacements or refunds
If a claim is approved, the available resolution may be a replacement or refund depending on the circumstances. Refund timing after approval depends on the payment provider and bank.
Wrong or incomplete address
If a package cannot be delivered because an incorrect or insufficient address was supplied, additional reshipping costs may apply.
Questions
For returns, refunds, replacements, damaged items, or missing orders, contact support@definovabody.com.